Compassionate Mental Health & Substance Use Treatment for Children, Adolescents, Adults, and Seniors • Accepting New Patients • Medicaid, Medicare & Commercial Insurance Accepted • Call 919-690-3217 Today Compassionate Mental Health & Substance Use Treatment for Children, Adolescents, Adults, and Seniors • Accepting New Patients • Medicaid, Medicare & Commercial Insurance Accepted • Call 919-690-3217 Today
Getting Started

Beginning Your Journey Toward Recovery

Seeking help can feel overwhelming, but you don't have to navigate the process alone. Our admissions team is here to guide you through every step, answer your questions, and help you access the care and support you need.

Simple Admission Process

Getting Started Is Easier Than You Think

Our admissions team works closely with every individual and family to ensure a smooth, supportive, and confidential admissions experience.

1

Contact Our Team

Speak with our admissions team to discuss your needs, goals, and available treatment options.

2

Clinical Assessment

Complete a confidential assessment to help us better understand your situation and determine the most appropriate level of care.

3

Insurance Verification

We review available coverage, explain benefits, and discuss any financial responsibilities before services begin.

4

Personalized Plan

Our clinical team develops recommendations tailored to your unique needs, goals, and recovery journey.

5

Begin Treatment

Start receiving care and ongoing support from experienced behavioral health professionals.

Insurance & Payment

Understanding Coverage & Financial Options

Citizens Behavioral Health works with eligible insurance plans and available payment options whenever possible. Our admissions team can help verify benefits, explain coverage details, and answer questions regarding financial responsibilities before treatment begins.

Insurance Assistance
Coverage Review
Benefits Explanation
Payment Guidance
Financial Transparency
Admissions Support
Insurance Coordinator
Frequently Asked Questions

Answers To Common Questions

How do I begin services?

Contact our admissions team to schedule an assessment and discuss your treatment needs.

How long does the admissions process take?

Timeframes vary depending on individual circumstances, but our team works to make the process as efficient as possible.

Do you accept insurance?

Our admissions team can help verify available coverage and explain eligible benefits.

Can I receive services for a family member?

Yes. Family members are encouraged to contact us to learn more about available support and treatment options.

What should I bring to my first appointment?

Bring identification, insurance information, and any relevant medical or behavioral health records that may assist with the assessment process.

Will my information remain confidential?

Yes. We are committed to protecting your privacy and maintaining confidentiality in accordance with applicable regulations.

Take The First Step

Ready To Get Started?

Our admissions team is ready to answer your questions, discuss available services, and help you begin your path toward recovery and wellness.

Confidential Assessments
Compassionate Care
Personalized Plans
Evidence-Based Services

5540 Centerview Drive, Suite 200, Raleigh, NC 27606